Privacy Policy
Last updated: 19/02/2026
Restore the Story CIC is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website or book a tour or purchase a guidebook from us.
1. Who We Are
Restore the Story CIC
Company Number: 15384578
Registered Office:
61 Dudley Road
Ventnor
England
PO38 1EW
Email: restorethestory@gmail.com
Phone / WhatsApp: 07955 569766
We are the “data controller” for the purposes of UK data protection law.
2. What Information We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely via third-party payment providers – we do not store your card details)
- Booking details and purchase history
- Communications you send to us (emails, messages, enquiries)
We may also collect limited technical information such as:
- IP address
- Browser type
- Website usage data via cookies (see Cookies section below)
3. How We Use Your Information
We use your personal data to:
- Process bookings and payments
- Provide tours and deliver guidebooks
- Communicate with you about your booking or order
- Respond to enquiries
- Improve our services and website
- Meet legal and accounting obligations
We will only use your data when we have a lawful basis to do so.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract: to fulfil your booking or order
- Legal obligation: for tax and accounting records
- Legitimate interests: to manage and improve our services
- Consent: for marketing communications or photography where applicable
5. Marketing Communications
We will only send you marketing emails or messages if:
- You have given your consent, or
- You have previously purchased from us and have not opted out
You can opt out at any time by contacting us or using the unsubscribe link in emails.
6. Photography & Media
We may take photographs or videos during tours for marketing and promotional purposes.
If you do not wish to be photographed, please inform your guide on the day of the tour. We will respect your request wherever reasonably possible.
7. Sharing Your Data
We only share your data when necessary, including with:
- Payment processors (e.g. WooCommerce payment providers)
- Website hosting and email service providers
- Postal services for delivering guidebooks
- Accountants or legal authorities where required by law
We never sell your personal data to third parties.
8. Data Storage & Security
We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access.
Your data is stored securely and only accessed by authorised persons.
9. How Long We Keep Your Data
We keep your personal data only as long as necessary:
- Booking and financial records: up to 6 years (for legal and accounting purposes)
- Marketing data: until you withdraw consent
- Enquiries: up to 12 months
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
You can contact us to exercise any of these rights using the details below.
11. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic.
You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy [if applicable].
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Restore the Story CIC
61 Dudley Road
Ventnor
England
PO38 1EW
Email: restorethestory@gmail.com
Phone / WhatsApp: 07955 569766